General terms and conditions:

Current status: 30.01.2016

The following terms and conditions apply to all contracts, deliveries and other services. All additional agreements require our written confirmation.

1. Scope of application

Within Austria and EU countries dietary supplements are sent by the company Coropharm (hereinafter called the Sender).

Contracts, offers, deliveries and services of the Sender are exclusively based on these terms and conditions. The terms and conditions apply to and are accepted by the customer when placing an order.

The general terms and conditions can be changed at any time. The current version is that which is applicable on receipt of the order by the Sender.

2. Notice of liability

All information and data contained in this website has been carefully researched and checked by the Sender or third parties. It serves to provide users only with general information and is not binding. The same applies to all oral and written information about possible applications and efficacy of the products. All information is given in good faith. The Sender would like to emphasize that it does not replace an examination by a doctor or a consultation with a psychologist or psychiatrist. The Sender or third parties cannot accept liability for accuracy, completeness and actuality. The Sender does not accept liability for any damages whatsoever arising directly or indirectly from the use of the featured applications / products. The same applies to all other websites referred to by hyperlinks. The Sender is not responsible for the content of websites which are reached via hyperlinks. The responsibility lies solely in the hands of their operators. Furthermore, the Sender reserves the right to change or amend the information provided.

3. Offers, conclusion of contracts

All offers and information on offers are non-binding and subject to confirmation with regard to provision and availability. These terms apply to all the information in our price lists, advertisements, promotional materials,

information texts of any kind as well as oral and telephonic information and agreements subject to drafting error, misprint or incorrect information due to faulty electronic data transmission.

The contract is concluded by completing and sending the web order form, sending an order form by fax, by mail or ordering by phone on the one hand, and confirmation or execution of the order by the Sender on the other hand. The effective confirmation of a web order requires a correct and valid e-mail address by the customer as a contractual partner, this shall be deemed granted on execution of the order.

4. Prices, delivery and payment

The list prices and conditions are valid which were quoted at the time of placing the order via the chosen medium (e.g. catalogue or Internet shop,,

An entitlement claim for different prices or conditions from a medium other than the medium where the order was placed does not exist. Changes and errors withheld.

The Sender reserves the right to charge the customer, in individual cases, the cheaper price.

In the case of special promotions (e.g. through advertisements, brochures, catalogues, the website, or the e-mail newsletter) quoted prices or conditions are limited in time, at the earliest on notification of the promotion by the Sender. The time limit of a special promotion will be clearly communicated. Retroactive provision on special promotions and conditions cannot be claimed.

All prices indicated are in EURO and include statutory Austrian VAT without packaging and shipping costs.

For packaging and shipping the following costs will be charged separately: there is no minimum order size; for deliveries within Austria and the EU €11 will be charged. This price includes statutory VAT in Austria.

Delivery is made to the destination specified in the order by a delivery partner (usually by dpd or the Austrian postal service).

Online payment is possible via PayPal or PayPal integrated credit card payment. The Sender reserves the right in individual cases to exclude certain types of payment. In such cases the Sender shall inform the customer immediately. As some customers do not use PayPal, we ask for personal contact (telephone, e-mail, etc.) to organise payment by bank transfer.

We only accept orders up to a maximum contract value of €120.00. The Sender reserves the right to give selected customers a higher accounting framework. If the customer pays by credit card, he gives the Sender the authorisation to collect all amounts due from the credit card. For this purpose, the customer informs PayPal of all necessary credit card information and provides sufficient coverage. The customer’s credit card is debited on the day of the order or when the PayPal payment is conducted by the customer. In the case of credit card payments, which are returned or canceled for reasons for which the customer is responsible (providing false credit card information, insufficient funds in the account), the customer shall bear the costs incurred.

If the customer defaults on payment, the Sender reserves the right to charge interest of 5 percentage points above the current base rate announced by the European Central Bank.

The goods remain the property of the Sender until completion of payment.

5. Delivery and service obligations

The ordered goods are sent as a packet to the customer. Deliveries are made to the customer, or to the person designated by the customer in the order or to persons living in a household with the customer, if they have not been expressly excluded by the customer in the order.

The risk of accidental loss and accidental deterioration of the ordered goods is in the case of sales shipment transferred only upon delivery of the goods to the customer.

The Sender endeavors to deliver the orders within 2 to 4 working days from order confirmation, but usually the goods are immediately packed and shipped. The Sender does not accept liability for compliance with the delivery date or the delivery periods.

The Sender asks for a preferred delivery time. The Sender informs the delivery partner thereof for the purpose of successful delivery. If the delivery of goods fails for reasons outside our responsibility, the Sender is entitled to forbear from the order. The customer is not entitled to compensation from the Sender. Payments already made will be fully refunded.

If a particular item is not available, no replacement article will be sent. The customer will not be charged.

The customer will be informed immediately if an ordered item cannot be delivered. If a product cannot be delivered, the customer has no entitlement to delivery or subsequent delivery.

The Sender does not accept liability for the completeness of the execution of the order. He is entitled to make partial deliveries if complete delivery is not possible, because the goods are not immediately available and cannot be obtained with reasonable effort. If an outstanding partial delivery is definitively not available, the customer will be immediately notified of this. In this case, outstanding payment is reduced accordingly to the remaining value of the goods. The remaining contract remains unaffected. Additional costs in the case of partial delivery shall be borne by the Sender.

The Sender reserves the right to deliver only in small amounts and only to end consumers. For the commercial sector, please contact us.

The Sender can only supply products which are listed on the website.

6. Right of withdrawal and return

Right of withdrawal

You have the right to withdraw from a contract within fourteen days without giving a reason.

The withdrawal period is fourteen days from the date on which you, or a known third party, but not the carrier, took possession of the goods.

To exercise your right of withdrawal you must contact us at

Coropharm GmbH
Hausergasse 27
9500 Villach

Inform us by means of a clear explanation (by post, or e-mail) of your decision to withdraw from the contract. You can use the attached model withdrawal form for this, however it is not compulsory.

To meet the withdrawal deadline, it is sufficient that you send your communication concerning the right of withdrawal before the end of the withdrawal period.

Consequences of withdrawal

If you withdraw from this contract, we will repay all payments that we have received from you, including delivery costs (with the exception of extra costs involved in you choosing another type of delivery other than the standard delivery offered by us). Repayment will be made within fourteen days from the date of our receiving notification of withdrawal from the contract. For the repayment we use the same method of payment you used in the original transaction, unless we explicitly arranged to do otherwise; on no account will you be charged a fee for this repayment.

We can withhold payment until we receive the returned goods, or until we receive proof from you that the goods have been sent back, whichever is earlier.

You shall return the goods promptly and in any event not later than fourteen days from the date on which you informed us of the withdrawal of contract.

Please return the goods to:

Coropharm GmbH
Hausergasse 27
9500 Villach

The deadline will be kept if you send the goods back within the fourteen days.

You are responsible for the costs of returning the goods.

You are only responsible for any diminished value of goods if it is ascertained that this occurred to the quality, characteristics or function of the goods during your tenure thereof.

Special conditions

The right of withdrawal does not apply to contracts for the delivery of goods which are not ready made or the production of which involves individual choice or instruction by the customer or if the goods are tailored to the personal needs of the customer.

The right of withdrawal also does not apply to contracts for the supply of goods which spoil quickly or whose expiry date would be exceeded quickly. This may be the case with certain pharmaceuticals and dietary supplements.

The right of withdrawal expires in the case of contracts to supply sealed goods which are not suitable to be returned for reasons of health or hygiene if they have been unsealed after delivery. Dietary supplements in sealed blister packs, sealed cans or other containers are such goods, and therefore the right of withdrawal expires if the seals have been removed or the blister packs have been broken into after delivery.

End of the withdrawal instruction

Model withdrawal form

You can send us notification of withdrawal without the form if you send us information about the customer (contact details, delivery details), the order (article, amount), the date of the order and the amount of payment.

You can also use this template:

I/we (*) hereby give notice of withdrawal of the contract for the purchase of:………. (name of goods)


Ordered on/received on(*): …………….

Purchaser’s name:

Purchaser’s address:

Date of purchase:……………..

Date of withdrawal:…………..

Signature (by mail)

7. Warranty and claim for defects

In the event of defects, the Sender is obliged under the right of warranty to exchange the goods. If the Sender fails to replace the goods, the customer is entitled to claim a price reduction or to withdraw from the contract.

The Sender must be notified of the defect in writing immediately after receiving the goods or within seven days thereof. The deadline is met if the customer notifies the Sender within this time limit.

For claims under warranty, the object of complaint must be returned postage paid.

Unpaid returns will not be accepted.

In the case of legitimate claims, the Sender will refund postage costs.

In order to identify, allocate and settle a subsequent delivery, a copy of the invoice or letter including the customer number and invoice number should be enclosed.

No claims for damages can be made against the Sender

if the cause of defect is not based on intent or gross negligence.

8. Data protection

See ‘data protection’ on our homepage (LINK).

9. Safeguarding clause

Should any of these conditions be or become invalid, a legally admissible provision will take their place, according to the meaning originally intended. Otherwise the conditions remain valid.

10. Law and jurisdiction

The parties agree to all legal relations arising from this contractual relationship, now and after fulfillment of the contract, the application of national law from which the goods are sent with the exclusion of UN purchasing law (CISG).

11. Supplier identification, contact details

Coropharm GmbH
Hausergasse 27
9500 Villach

T +43 (0)4242 29399-12
F +43 (0)4242 29399-24